Terms and PoliciesWholesale Harvest Supply Inc Terms, Policies and Conditions
Wholesale Account Conditions
Wholesale Harvest Supply is a business-to-business wholesale distributor. Qualifying businesses may order with us. To qualify you must provide verifiable business information.* If your state requires a Resellers Certificate (CA), please supply a completed and signed form stating your eligibility. Failure to do so will result in termination of your account.
Approval of a wholesale account is subject to verification of the information included in the wholesale application.
We do not sell directly to the public nor do we sell into all business categories. Wholesale accounts are established upon approval and verification that yours is a legitimate retail environment.
In order to qualify for an account your business must be registered and verifiable (via the internet, BOE, documentation) as an established qualifying category company and, if located within California, you must have and submit a resellers permit.
Qualifying business categories include but are not limited to, hydroponic and garden supply stores, hardware stores and dispensaries.
Wholesale Harvest Supply reserves all rights of approval and denial of accounts.
We ship from California via UPS or Freight. Table rate shipping charges accrue based on total order cost and zone. We do not charge additional handling or shipping fees. Zone 1 and Zone 2 customers may qualify for FREE shipping if their order is larger than a specific amount. View a detailed Shipping Information chart here for information on zones, rates and free shipping tiers.
Orders ship within 1-2 business days.
Please note: ship costs will be adjusted for orders wherein the table rate shipping calculations are too high. This may occur for Zone 3 and Zone 4 customers who order expensive, light weight items. We will contact you if/when this situation occurs.
UPS Zone Transit Times: Zone 1 (1-2 business days), Zone 2 (2-3 business days), Zone 3 (3-4 business days), Zone 4 (4-6 business days).
Your satisfaction with our products and service is very important to us. We are here to support the success of your business. We pay close attention to fulfilling your orders in a timely fashion and without errors.
Please inspect each order upon receipt and notify us within 72 hours/3 days if you find damaged or defective items.
We will make arrangements to correct all problems.
Please retain any damaged or defective items while we make arrangements for their return to our warehouse.
In the case of items damaged via transit, please retain all shipping packaging and materials — these may need to be made available to the shipping carrier for claims inspection.
We will review all claims and process them within 7 business days. Eligible returns will be issued a full refund or exchange.
Do not hesitate to give us feedback on our service or the products we distribute. Your input is very important to us and we respect your opinions and experience!
Wholesale Harvest Supply is committed to protecting your personal information. We implement a variety of security measures to maintain the safety of your personal information.
We do not sell, trade or otherwise transfer or provide your personally identifiable information to outside parties other than for the express purpose of delivering the purchased product or service requested by the customer.
Recipients of our e-mail marketing messages can unsubscribe from receiving promotional e-mail by using the unsubscribe instructions located at the bottom of the message.
Back Orders and Out of Stocks
We take every effort to keep our online inventory updated and current and will do our best to notify you when placing phone or fax orders of current status. If an item becomes out of stock during your order process, we will fulfill the order with the in-stock items and will notify you of the items that are not in stock. We do not automatically create and track back orders but you can request to be notified of the status of out of stock items.
If you would like to be notified when an out of stock item comes back in stock, please let your sales rep know.
We accept Credit Cards (Visa, Mastercard, Discover, and Amex). When ordering online, your credit card will be charged for the full amount plus shipping if applicable.
Net 30 Terms are available upon qualification. If you are interested in applying for terms, please request a Credit Application via our Contact page.
Upon approval terms are net 30 days unless otherwise granted. Past due accounts will be assessed a finance charge of 1.5% per month or at a rate that is allowed by local laws and necessary to cover related costs. In the event it becomes necessary to release an account to outside collection agents or an attorney, all related costs will be added to the debtors due.
In the event of non-sufficient funds a NSF Fee of $25 will be charged per check.
Wholesale orders are typically shipped within 1-2 business days from the order date. Orders cancelled prior to shipment will incur a 10% re-stocking fee.
Agreement of Terms
By placing an order with Wholesale Harvest Supply Inc, you hereby understand and agree to abide by the policies set forth by this agreement. These terms are subject to change at any time and we reserve the right to refuse any wholesale order for any reason.