Terms and PoliciesWholesale Harvest Supply Inc Terms, Policies and Conditions
Wholesale Account Conditions
Wholesale Harvest Supply is a business-to-business wholesale distributor. Qualifying businesses may order with us. To qualify you must provide verifiable business information.* If your state requires a Resellers Certificate (CA), please supply a completed and signed form stating your eligibility. Failure to do so will result in termination of your account.
We do not sell into countries outside the USA at this time.
Approval of a wholesale account is subject to verification of the information included in the wholesale application.
We do not sell directly to the public nor do we sell into all business categories. Wholesale accounts are established upon approval and verification that yours is a legitimate business environment.
In order to qualify for an account your business must be registered and verifiable (via the internet, BOE, documentation) as an established qualifying category company and, if located within California, you must have and submit a resellers permit.
Qualifying business categories include but are not limited to, hydroponic and garden supply stores, hardware stores and dispensaries. Additionally some commercial and manufacturing businesses may qualify.
Wholesale Harvest Supply reserves all rights of approval and denial of accounts.
ORDER PROCESSING: Orders placed by 1pm will ship within 1-2 business days. We ship many orders on the same day — that’s our goal. (Help us by placing your order by 1pm) Check with your sales associate for specific transit times and tracking information as needed.
We ship from California via UPS or Freight.
TABLE RATE SHIPPING: table rate charges accrue based on total order cost and zone. Zone 1 and Zone 2 customers may qualify for FREE shipping if their order is larger than a specific amount. View a detailed Shipping Information chart here for information on zones, rates and free shipping tiers.
Table Rate Shipping Adjustments: if the online table rate calculator calculates too high a ship cost we will credit you the overage when we process your order.
ZONES 4 and 5: Please note: ship costs will be adjusted for orders wherein the table rate shipping calculations are too high. This may occur for Zone 4 and Zone 5 customers who order expensive, light weight items. We will contact you if/when this situation occurs.
SHIPPING RESTRICTIONS FOR SOLVENTS: Due to hazmat rules and regulations, with the exception of small quantities of IPA Pints, all solvents must ship via FREIGHT. A FREIGHT shipment is a palletized order that travels via a freight carrier such as UPS Freight, Oak Harbor, Reddaway, etc.
Ordering SOLVENTS and other FREIGHT Items: The ordering of SOLVENTS and other FREIGHT-ONLY products can be done ONLINE only to Western States (Zones 1-3). For areas East of the Rocky Mountains, please phone, fax or email your SOLVENT and other FREIGHT-only item orders in to #877.636.3610
FREIGHT FEES: for Zones 1-3 additional FREIGHT fees apply for all orders containing palletized FREIGHT items that fall below the FREE shipping tier for that zone. Fees are calculated in the cart.
COUPONS: coupons do not apply to FREIGHT items.
UPS Zone Transit Times: Zone 1 (1-2 business days), Zone 2 (2-3 business days), Zone 3 (3-4 business days), Zones 4 and 5 (4-6 business days).
MAP (Minimum Advertised Pricing)
WHOLESALE HARVEST SUPPLY places great value on the efforts of all resellers to represent our products and support their customers. Our MAP policy is intended to encourage competition for the sale of products in a manner that is consistent with the long-term interests of our customers. Letting Minimum Advertised Pricing slip, even by a little bit is a race to the bottom where no one wins, including the consumer because now you have less margins to support them.
Resellers are responsible for ensuring that their pricing is at or above MAP in all advertising placements, including but not limited to: ecommerce websites, social media sites (Facebook, Instagram, etc), print ads (inserts, magazines, newspapers, catalogs), broadcast (radio and TV), direct mail, faxes, internet placement with third parties (banner ads, third-party sites), flyers, posters or coupons. Resellers are responsible for ensuring their pricing is at or above MAP pricing on internet search engines.
WHOLESALE HARVEST SUPPLY has an established Minimum Advertised Price (MAP) Policy that an Authorized Reseller must follow for the advertising and marketing of WHOLESALE HARVEST SUPPLY products. All WHOLESALE HARVEST SUPPLY Authorized Resellers must agree to the terms and conditions of the following MAP Policy:
WHOLESALE HARVEST SUPPLY MAP pricing will not be less than a 60% cost mark up (37.5% GPM). All advertised prices must be at or above MAP for all WHOLESALE HARVEST SUPPLY products.
We are focused on maintaining robust margins for our retailer network and are committed to enforcing policies which allow our resellers to maintain high profit margins through the sale of our products.
Wholesale pricing for all products from WHS is available only to approved accounts. Reseller shall NOT promote, market, advertise, or offer to sell any product online or in store except as in accordance with the policies set forth by WHOLESALE HARVEST SUPPLY. Additionally, WHS may withdraw it’s approval for any account not in good standing with set policies at any time and without notice.
MAP pricing for products purchased from WHS is established and enforced.
Failure to Comply with the MAP Policy
At the sole discretion of WHOLESALE HARVEST SUPPLY, failure to comply with MAP, intentional and/or repeated failure to abide, will result in the immediate loss of Authorized Reseller status and your ability to purchase all WHOLESALE HARVEST SUPPLY products.
Your satisfaction with our products and service is very important to us. We are here to support the success of your business. We pay close attention to fulfilling your orders in a timely fashion and without errors.
Please inspect each order upon receipt and notify us within 72 hours/3 days if you find damaged or defective items.
We will make arrangements to correct all problems.
Please retain any damaged or defective items while we make arrangements for their return to our warehouse.
Orders Damaged in Transit: In the case of items damaged via transit, please retain all shipping packaging and materials — these may need to be made available to the shipping carrier for claims inspection.
Returns: Items may be returned or exchanged when reported to us within 72 hours of receipt. We will review all claims and process them within 7 business days. Eligible returns will be issued a full refund or exchange. Solvents are NOT eligible for returns or exchanges.
Do not hesitate to give us feedback on our service or the products we distribute. Your input is very important to us and we respect your opinions and experience!
Add On Requests in Notes Field
Customers may make requests for Add On items in the Notes field however requests are not guaranteed to ship. Item requests entered in the Notes field will be individually assessed as to whether the item can ship with the order and a customer service representative will contact the buyer to alert them as to the status of the request.
Back Orders and Out of Stocks
We take every effort to keep our online inventory updated and current and will do our best to notify you when placing phone or fax orders of current status. If an item becomes out of stock during your order process, we will fulfill the order with the in-stock items and will notify you of the items that are not in stock. We do not automatically create and track back orders but you can request to be notified of the status of out of stock items.
If you would like to be notified when an out of stock item comes back in stock, please let your sales rep know.
We accept Credit Cards (Visa, Mastercard, Discover, and Amex). When ordering online, your credit card will be charged for the full amount plus shipping if applicable.
Net 30 Terms are available upon qualification. If you are interested in applying for terms, please request a Credit Application via our Contact page.
Upon approval terms are net 30 days unless otherwise granted. Past due accounts will be assessed a finance charge of 1.5% per month or at a rate that is allowed by local laws and necessary to cover related costs. In the event it becomes necessary to release an account to outside collection agents or an attorney, all related costs will be added to the debtors due.
In the event of non-sufficient funds a NSF Fee of $25 will be charged per check.
Wholesale orders are typically shipped within 1-2 business days from the order date. Orders cancelled prior to shipment will incur a 10% re-stocking fee.
Wholesale Harvest Supply is committed to protecting your personal information. We implement a variety of security measures to maintain the safety of your personal information.
We do not sell, trade or otherwise transfer or provide your personally identifiable information to outside parties other than for the express purpose of delivering the purchased product or service requested by the customer.
Recipients of our e-mail marketing messages can unsubscribe from receiving promotional e-mail by using the unsubscribe instructions located at the bottom of the message.
Agreement of Terms
By placing an order with Wholesale Harvest Supply Inc, you hereby understand and agree to abide by the policies set forth by this agreement. These terms are subject to change at any time and we reserve the right to refuse any wholesale order for any reason.