Shipping and Returns
ORDER PROCESSING AND SHIPPING TURN AROUND TIME
Orders placed by 1pm will ship within 1-2 business days. We ship many orders on the same day — that’s our goal. (Help us by placing your order by 1pm) Check with your sales associate for specific transit times and tracking information as needed.
WHERE WE SHIP
We ship to US addresses including Alaska and Hawaii. We also ship to Canada.
ZONES 1-3: We ship using a table rate system for customers in Zones 1 -3. Table rate shipping charges accrue based on total order cost and zone. Zones 1 -3 customers qualify for FREE shipping if their order is larger than a specific amount. View a detailed Shipping Information chart here for information on zones, rates and free shipping tiers.
Shipping Cost Adjustments: if the online table rate calculator calculates too high a ship cost we will credit you the overage when we process your order.
Freight Fees: for Zones 1-3 additional FREIGHT fees apply for all orders containing palletized FREIGHT items that fall below the FREE shipping tier for that zone. Fees are calculated in the cart.
ZONES 4-5: Table rate shipping does not apply for Zone 4 and 5. Shipping costs for these zones will be assessed and invoiced prior to shipping the order.
SHIPPING RESTRICTIONS AND FREIGHT SHIPMENTS
FOR FLAMMABLE ITEMS (IPA): Due to hazmat rules and regulations FLAMMABLE ITEMS must ship via FREIGHT. A FREIGHT shipment is a palletized order that travels via a freight carrier such as UPS Freight, Oak Harbor, Reddaway, etc.
ORDERING IPA AND OTHER FREIGHT ITEMS: The ordering of IPA and other FREIGHT-ONLY products can be done ONLINE only to Western States (Zones 1-3). For areas East of the Rocky Mountains, please phone, fax or email your orders in to #877.636.3610
Transit times vary depending on location, carrier and order volume. We will notify you when your order is complete and will provide tracking information upon request.
For UPS orders transit times are typically as follows: Zone 1 (1-2 business days), Zone 2 (2-3 business days), Zone 3 (3-4 business days), Zones 4 and 5 (4-6 business days).
Please inspect each order upon receipt and notify us within 72 hours/3 days if you find damaged, defective or shorted items.
Items may be returned or exchanged when reported to us within 72 hours of receipt. We will review all claims and process them within 7 business days. Eligible returns will be issued a full refund or exchange. Items must be unopened and in re-sellable condition. IPA is NOT eligible for returns or exchanges.
DEFECTIVE PRODUCTS AND ORDERS DAMAGED IN TRANSIT
Please inspect each order upon receipt and notify us within 72 hours/3 days if you find damaged, defective or shorted items. Please retain any damaged or defective items while we make arrangements for their return to our warehouse. We will make arrangements to correct all problems.
In the case of items damaged via transit, please retain all shipping packaging and materials — these may need to be made available to the shipping carrier for claims inspection.