Frequently Asked Questions

Please browse our FAQs for more information about Wholesale Harvest Supply Inc
Does Wholesale Harvest Supply Inc sell directly to end users?

No, Wholesale Harvest Supply Inc is a wholesale-only distributor. If you are an end user customer looking to purchase something we carry and are having trouble locating it, please contact us and we will refer you to a retail store in your area.

 

I am a retailer, how can I set up an account?

If you are a qualifying reseller of products, you can apply for a wholesale account with us online at the New Accounts page. Applications are processed within 1-2 business days. Please review our Terms and Policies page for more information.

Keep in mind we do not sell into all business channels.

Does Wholesale Harvest Supply Inc offer terms?
Yes. WHS offers Net 30 Terms to qualified accounts upon review and approval. If you would like to apply for Net 30 Terms, please request a Credit Application thru our Contact page.

To learn more about Net 30 Terms, go to the Terms and Policies page.

I have Net 30 Terms, can I fax my order in?

Yes — customers with Net 30 Terms may fax orders in to: #877.636.7420.

I am a manufacturer, how can I get WHS to carry my product?

If you have a product that you think would fit into our line of harvest supplies we want to hear from you! Contact us via the Contact Form on this site and let’s get the conversation started.

I need a product I can't find on your website, can you get it for me?

Please let us know if there are items you want to carry or if there are items that your customers are requesting. If we can get it, we will. Submit your product requests to us via our Contact page.

I cannot get my credit card to go through -- Error message says to try an alternate form of payment. What do I do?
If you get an Error message at checkout, it is often due to the fact that the Billing Address you entered does not match the Billing Address on file with your credit card/bank. Please be sure to name the correct Billing and Shipping Addresses when checking out.
Another common reason is lack of funds. Call your bank if you suspect it to be an error on their part.
Why can't I put certain items in my cart?
Certain items are not available for online purchasing due to shipping restrictions or other reasons.

For instance, flammable items require special handling while in transit and ship via FREIGHT carriers who are specially equipped to move these items safely.
Additionally some large items that ship via FREIGHT (ie: full and half pallet items) are restricted for online ordering due to freight calculation needs.

If you are in one our local zones (Zone 1-3) you will be able to put FREIGHT/palletized items into your cart. Your order will be processed and scheduled to travel with one of our established FREIGHT carriers.

If you are located beyond our local area (Zones 4-5) you will need to submit your FREIGHT/palletized item order via phone, fax or email. Once received we will negotiate the best option for a FREIGHT delivery to you.

For areas East of the Rocky Mountains, please phone, fax or email your FREIGHT/palletized item orders in. For phone orders: #877.636.3610

How is a FREIGHT order different than a PARCEL order?
When an order ships via FREIGHT it is shipped on a pallet via a FREIGHT CARRIER such as OAK HARBOR, REDDAWAY, etc. When an order ships via a PARCEL service such as UPS, FedEX or the USPS, it ships in boxes and not on a pallet.
What are the criteria for shipping an order via a FREIGHT CARRIER?
A FREIGHT order is an order that is palletized. It is possibly a single pallet of one item or a pallet made up of some or many items. We will ship your order FREIGHT when the volume and weight of an order is large enough to warrant the use of a pallet AND is cost effective in doing so. Keep in mind that it is NOT the monetary total of an order that dictates the best shipping solution for that order.

Additionally, the receiver of a FREIGHT order must be adequately enabled to receive a palletized order from a FREIGHT CARRIER and will require a fork lift and/or loading dock or a special arrangement to have the delivery truck be outfitted with a lift gate.