Frequently Asked Questions

Please browse our FAQs for more information about Wholesale Harvest Supply Inc
I am a retailer, how can I set up an account?

If you are a qualifying reseller of products, you can apply for a wholesale account with us online at the New Accounts page. Applications are processed within 1-2 business days.

Keep in mind we do not sell into all business channels.

I am a manufacturer, how can I get WHS to carry my product?

If you have a product that you think would fit into our line of harvest supplies we want to hear from you! Contact us via the Contact Form on this site and let’s get the conversation started.

I need a product I can't find on your website, can you get it for me?

Please let us know if there are items you want to carry or if there are items that your customers are requesting. If we can get it, we will. Submit your product requests to us via our Contact page.

Billing and Payments
What credit cards do you accept?
We accept Credit Cards (Visa, Mastercard, Discover, and Amex). When ordering online, your credit card will be charged for the full amount plus shipping if applicable.
Do you offer Net 30 Terms?
Net 30 Terms are available upon qualification. If you are interested in applying for terms, please request a Credit Application via our Contact page.

Upon approval terms are net 30 days unless otherwise granted. Past due accounts will be assessed a finance charge of 1.5% per month or at a rate that is allowed by local laws and necessary to cover related costs. In the event it becomes necessary to release an account to outside collection agents or an attorney, all related costs will be added to the debtors due.

In the event of non-sufficient funds a NSF Fee of $25 will be charged per check.

I have Net 30 Terms, can I fax my order in?

Yes — customers with Net 30 Terms may fax orders in to: #877.636.7420.

I cannot get my credit card to go through -- Error message says to try an alternate form of payment. What do I do?
If you get an Error message at checkout, it is often due to the fact that the Billing Address you entered does not match the Billing Address on file with your credit card/bank. Please be sure to name the correct Billing and Shipping Addresses when checking out.
Another common reason is lack of funds. Call your bank if you suspect it to be an error on their part.
Orders and Shipping
How do you handle backorders and out of stock items?
We take every effort to keep our online inventory updated and current and will do our best to notify you when placing phone or fax orders of current status. If an item becomes out of stock during your order process, we will fulfill the order with the in-stock items and will notify you of the items that are not in stock. We do not automatically create and track back orders but you can request to be notified of the status of out of stock items.
If you would like to be notified when an out of stock item comes back in stock, please let your sales rep know.
What do I do if I need to cancel an order?
When considering cancelling your order, keep in mind that orders are typically shipped within 1-2 business days from the order date. Orders cancelled prior to leaving our warehouse will not accrue restocking fees. Orders cancelled after the products have shipped may accrue restocking fees and return shipping costs.
Why can't I put certain items in my cart?
Certain items may not be available for online purchasing due to your location, shipping restrictions or other reasons.

If you are having trouble placing your order online, please phone us at #877.636.3610

How is a FREIGHT order different than a PARCEL order?
When an order ships via FREIGHT it is shipped on a pallet via a FREIGHT CARRIER such as OAK HARBOR, REDDAWAY, etc. When an order ships via a PARCEL service such as UPS, FedEX or the USPS, it ships in boxes and not on a pallet.

For instance, flammable items require special handling while in transit and ship via FREIGHT carriers who are specially equipped to move these items safely.
Additionally some large items that ship via FREIGHT (ie: full and half pallet items) may be restricted for online ordering due to freight calculation or special transit needs.

FREIGHT orders will be processed and scheduled to travel with one of our established FREIGHT carriers.

For phone orders or questions, please call #877.636.3610

What are the criteria for shipping an order via a FREIGHT CARRIER?
A FREIGHT order is an order that is palletized. It is possibly a single pallet of one item or a pallet made up of some or many items. We will ship your order FREIGHT when the volume and weight of an order is large enough to warrant the use of a pallet AND is cost effective in doing so. Keep in mind that it is NOT the monetary total of an order that dictates the best shipping solution for that order.

Additionally, the receiver of a FREIGHT order must be adequately enabled to receive a palletized order from a FREIGHT CARRIER and will require a fork lift and/or loading dock or a special arrangement to have the delivery truck be outfitted with a lift gate.

Pricing Policy
Do retailers need to respect MAP (minimum advertised pricing) rules?
Yes. The Wholesale Harvest Supply MAP policy can be found on the Account Policies page.